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Calling 112
#21
(12-01-2012, 02:12 AM)Kevin Wrote: Not sure what the procedure is for other services but I really don't like the way calls are passed over to the gardai. The 112 call taker puts the call through to us and then say the call centre they are passing over from and then read out the callers number. Callers regularly butt in talking over the operator not knowing what's going on. I think it's totally unnecessary and wastes valuable time especially when the number is already displayed on the phone. I think the old system of just passing the call straight through made a lot more sense.

yeah it can get bloody annoying. Plus some of the workers passing the call over keep talking over the callers no matter what until there finished calling the number out.

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